Billing & Collection Team Leader

The Collection Team Leader will lead and supervise the Collection Team to ensure timely recovery of outstanding customer balances and achievement of daily, weekly, and monthly collection targets. The role will oversee collection activities for both Corporate and Home User customers and ensure effective coordination with Finance, Sales, Customer Support, and other relevant departments.

• Develop and implement daily, weekly, and monthly collection plans based on customer balances, aging, and collection priorities.

• Prepare and maintain updated lists of outstanding, overdue, and high-priority customer accounts.

• Set collection targets for the team and individual Collection Officers and monitor achievement regularly.

• Assign accounts and collection activities to team members and supervise their daily performance.

• Personally follow up with key corporate and high-value customers to confirm payment status and expected payment dates.

• Monitor customer payment commitments and ensure timely follow-up until payments are received and confirmed.

• Prepare accurate daily, weekly, and monthly collection reports, including targets, actual collections, outstanding balances, and overdue accounts.

• Analyze collection performance, identify gaps, and take timely corrective actions to achieve targets.

• Coordinate with Finance to verify customer balances, received payments, reconciliations, and account clearances.

• Coordinate with Sales and Customer Support to resolve billing disputes, customer concerns, and issues affecting payment.

• Identify and escalate high-risk, long-outstanding, and repeatedly delayed accounts to management.

• Ensure all collection activities and customer commitments are properly documented in the relevant system and records.

• Coach and support Collection Officers to improve their communication, negotiation, follow-up, and collection performance.

• Ensure professional and respectful communication with customers while following Company policies and procedures.

• Perform any other collection-related duties assigned by management.

• Bachelor Degree in Finance / Accounting

• 2-3 Years of Experience in ISP Billing & Collection Team / Finance 

If you are a dedicated and skilled billing & collection lead with a background in finance / accounting and a passion for providing exceptional finance support, we encourage you to apply. Please send your resume and a cover letter to hr@ankabut.af with the subject line "Billing & Collection Team Leader Application - [Your Name]." Be sure to highlight your relevant qualifications and experience.

Ankabut ISP is an equal opportunity employer, and we welcome applicants from diverse backgrounds to join our team.