Branch Manager

The Branch Manager is responsible for overseeing the overall operations, performance, and service delivery of the branch. This role ensures that all banking activities comply with internal policies, regulatory guidelines, and the bank’s strategic objectives. The Branch Manager leads and guides branch staff, drives business growth, enhances customer experience, and safeguards operational integrity.

Key responsibilities include supervising daily transactions, managing branch sales and deposit growth, maintaining strong internal controls, ensuring compliance with audit standards, and resolving complex customer issues. The Branch Manager also prepares performance reports, monitors risks, develops staff capabilities, and fosters a professional and service-oriented environment.

This position requires strong leadership, sound decision-making, financial expertise, and the ability to build lasting customer relationships while upholding the bank’s values and operational standards.

1. Seek opportunities for the branch business development within the related area.

2. Responsible for heading up the expansion in new markets as well as continued expansion among existing clients.

3. Building relationship with existing clients in an attempt to increase their current spend.

4. Driving peak performance and sales success across the branch area.

5. Ensuring all administration for sales is completed effectively.

6. Achieving approved business targets related to branch for the financial year.

7. Reporting from progress of sales in an ongoing process.

8. Visiting new customers on daily basis.

9. Attending to the events, conferences with the prior approval of line manager.

10. Builds a strong networking with the businessmen in the area.

11. Maintaining and retaining the existing customers of the branch.

12. Identifying sales opportunities in the market.

13. Acting as a key contact for large customer accounts.

14. Providing daily, weekly, monthly, quarterly and yearly report to the line manager.

15. Making the brand image of GB in the related branch area.

16. Monitoring customer’s transaction closely for purpose of customer retention.

17. Seeking customers need and satisfactions from GB services.

18. Marketing branch within the community to attract business.

19. Manages and oversees all banking policies, procedures and processes.

20. Maintaining and taking care of branch assets.

21. Monitoring the behavior, attitude and knowledge level of employees

22. Efforts to build the capacity of employees

23. Responding to all official letters related to branches that are received from any official authority (NGOs and NPOs) in coordination of operation Department.

24. Increasing the number of bank accounts.

25. Inspection and general control of Branch, employees and guest house.

26. Any other responsibility which will be assigned by line manager.

Educational Qualifications:

• Bachelor’s degree in business administration, Finance, Economics, or a related field.

• Master’s degree in business administration or finance is preferred.

• Certifications in banking, financial management, or leadership (e.g., Certified Branch Manager) are an advantage.

Experience Required:

• Minimum 3-5 years of experience in banking or financial services, with at least 2 years in a supervisory or managerial role.

• Proven experience in retail banking, customer relationship management, and team leadership.

• Familiarity with banking regulations, risk management, and financial performance analysis.

Competencies Required:

• Strong understanding of banking products, financial management, and revenue generation strategies.

• Ability to build and maintain long-term customer relationships by delivering superior service.

• Skilled in managing branch operations, ensuring compliance, and maintaining high service standards.

• Proficiency in analyzing financial data, market trends, and branch performance metrics. Ability to make informed and effective decisions under pressure.

• Strong ability to identify challenges and implement solutions effectively.

Personal Attributes:

• High integrity and ethical standards.

• Strong interpersonal and communication skills.

• Goal-oriented with a proactive approach to achieving branch objectives.

• Resilient and adaptable to changing market and operational conditions.

• Detail-oriented and organized, with the ability to multitask effectively.

Leadership Capabilities:

• Ability to inspire, motivate, and guide branch staff to achieve their individual and collective goals.

• Aligning branch operations with the organization’s strategic objectives.

• Managing employee and customer conflicts professionally and effectively.

• Coaching and mentoring team members to enhance their skills and career progression.

• Building strong relationships with customers, staff, and senior management to drive business success.

Applicants who meet the above requirements are invited to submit their updated Curriculum Vitae (CV) or Resume to sr.recruitment-officer@ghazanfarbank.com. Please ensure that you include the position title and vacancy announcement number in the email subject line (Branch Manager GB/EAD/67). Applications that do not follow this format will not be considered.