Case Management Supervisor

Job Summary:

  The Case Management Supervisor will oversee the implementation of case management activities across various communities and districts, ensuring quality delivery through effective supervision, mentoring, and coordination. The role emphasizes adherence to child protection standards, best practices, and donor regulations, aiming to promote children's rights and well-being.

     Duties & Responsibilities

Ensure the functionality of the case management system and oversee the delivery of high-quality case management in accordance with SOPs, global child protection standards, and donor regulations.

Support, guide, and supervise case management teams, including caseworkers and community mobilizers, to ensure adherence to child protection principles, quality standards, and timely case handling.

Organize and facilitate capacity-building activities, such as training sessions for Community PSS volunteers and Community CPiE ToTs, utilizing pre-prepared materials.

Support the identification, assessment, documentation, referral, and follow-up of at-risk children and families, ensuring proper case documentation (files, registers, data entry) while respecting confidentiality and data protection protocols.

Oversee and ensure timely response and follow-up of child protection cases through regular case reviews, conferences, and supervision, flagging challenges early and coordinating solutions.

Link caseworkers and community mobilizers with relevant service providers to strengthen referral systems and facilitate effective collaboration.

Work closely with the community and other team members to enhance community engagement and strengthen links between case management and community-based child protection mechanisms.

Organize weekly case management reviews with teams to monitor progress, address challenges, and ensure compliance with standards.

Document success stories, best practices, and lessons learned; share insights with the project team to inform program improvements and donor reports.

Prepare and submit accurate, current, and comprehensive case management reports; support related procurement and administrative processes.

Ensure all activities prioritize children’s safety, well-being, and rights, maintaining core child protection commitments at all times.

Have a valid Bachelor’s Degree in Law, Development studies, social sciences, or a relevant field.

Have a minimum of 4-5 years of work experience in the case management field, preferably in NGOs.

Good knowledge and demonstrated skills in applying inter-agency child protection minimum standards, including SOPs and guidelines on case management

Ability to develop the capacity of caseworkers and community-based child protection structures to deliver quality case management services for children and their families at risk

Demonstrate strong communication skills.

Proficient knowledge and experience in Microsoft Office.

Interested applicants are requested to submit their CV and cover letter with the subject line: “Vacancy Number (006-2026-TACT). Please send your application to [email protected].

Ensure that your email subject line includes the Position Title, Vacancy Number, and Job Location (District); applications lacking this information will not be considered.

Shortlisted candidates will be contacted for further steps.