Customer Services Officer - Nangarhar (Jalalabad)

The Customer Services Officer is responsible for providing excellent customer services for bank’s clients by processing the transactions on time and accurate, answering, guiding customers on various bank’s products, cross selling of products and building rapport with customers.

1. Ensure that customers receive excellent services by providing quick and accurate information and processing the requests as efficient as possible.

2. Get ensured of proper clients identifications.

3. Verification of account opening and account closing.

4. Assess bank’s clients and guide them how to fill the required forms & applications.

5. Communicate to promote various products of the Bank to the clients.

6. Provide needed documents and review files to ensure all documents have been completed.

7. Handle or solve clients’ concerns and/or quires to ensure of the highest possible clients’ satisfactions.

8. Promote bank’s image in the community.

• High School Graduated; University degree will be preferred.

• Minimum 1 year of experience in customer services, dealing with clients preferably with a Bank.

• Excellent communication skills/customer services skills.

• Ability of analysing and solving problems.

• Good communication skill both oral and written in Dari, Pashto and English.

• Familiarity with computer programs (Office package).

• Team player and ability to work under stress.

Interested candidates who deem themselves suitable for this vacancy can share their complete profile including (application letter, updated CV, and recent photo) electronically to below mentioned email and please indicate the vacancy number AUB/EA/VA/026-049 in the subject line of your email otherwise your application will not be considered.