Digital Sales & Marketing Executive (Female Only)

UA Telecom is seeking a performance-driven Digital Sales & Marketing Executive to support customer acquisition through digital platforms, social media channels, and inbound lead management.

The role is responsible for managing inbound leads generated through digital marketing campaigns and other online communication channels, as well as handling social media management activities. The incumbent will engage prospective customers through digital platforms, promote UA Telecom products and services, identify customer requirements, qualify sales opportunities, and ensure structured follow-up to convert inquiries into active customers.

In addition, the role requires coordination with Sales and Technical teams for lead handover, site visits, quotations, and service activation, contributing directly to revenue growth, customer onboarding, and overall digital sales performance within a structured, office-based environment.

1. Digital Lead Generation & Customer Engagement

• Generate and manage leads through digital marketing campaigns, social media platforms, and online prospecting activities.

• Respond promptly and professionally to customer inquiries received through digital platforms.

• Engage prospective customers through phone calls, messaging applications, email, and other approved communication channels.

• Promote UA Telecom products, services, packages, and promotional offers to prospective customers.

• Identify customer requirements and provide accurate information regarding UA Telecom products and services.

• Maintain continuous follow-up with potential customers to improve conversion outcomes.

 2. Lead Qualification & Sales Conversion

• Generate, qualify, and manage sales opportunities originating from digital marketing activities and online channels.

• Assess customer requirements and identify suitable internet and connectivity solutions.

• Convert qualified inquiries into active sales opportunities whenever possible.

• Support customer acquisition efforts through effective lead nurturing and follow-up activities.

• Support direct sales of standard service packages within approved limits.

• Ensure proper handover of enterprise or complex opportunities to Field Sales or Senior Sales teams.

• Support customer onboarding and service activation processes through coordination with internal departments.

3. Social Media & Digital Marketing (Operational Support)

• Manage and maintain company social media platforms including Facebook, Instagram, Tiktok, LinkedIn, and other relevant channels.

• Assist in publishing, scheduling, and updating content aligned with marketing campaigns and promotions.

• Monitor social media inquiries, messages, and engagement, ensuring timely responses and basic community interaction.

• Support creation of captions, post updates, and coordination of promotional content.

• Contribute to maintaining consistent brand communication across all digital platforms.

• Provide feedback on customer behavior, campaign performance, and market trends.

4. Sales Coordination & Referral Management

• Coordinate with Field Sales, Sales Supervisors, and Technical Teams regarding opportunities requiring site surveys, technical assessments, quotations, or field engagement.

• Refer qualified prospects to the appropriate sales personnel for further commercial discussions and closure activities.

• Maintain alignment between digital acquisition activities and field sales execution.

• Track referred opportunities and follow up for conversion updates.

5. Reporting & Performance Tracking

• Maintain accurate records of inquiries, leads, referrals, customer interactions, and sales activities.

• Update lead status and sales progress within designated systems and tracking tools.

• Monitor lead performance and follow-up activities to ensure timely action.

• Prepare daily, weekly, and monthly sales activity reports as required.

• Remain informed of UA Telecom products, services, pricing structures, and ongoing promotional campaigns.

• Share customer feedback, market observations, and business development opportunities with management.

• Bachelor's degree in Business, Marketing, IT, Communications, or a related field. Equivalent experience may be considered.

• Minimum 1–3 years of experience in sales, digital marketing, customer service or social media management (including content posting, engagement, digital communication and campaign support.

• Experience within the ISP, telecommunications, technology, or service industry is preferred.

• Strong communication, persuasion, and relationship-building skills.

• Ability to manage multiple customer interactions and maintain structured follow-up.

• Good working knowledge of digital communication platforms and Microsoft Office applications.

• Fluency in Dari and Pashto with working knowledge of English.

Core Competencies

• Digital Lead Generation & Customer Acquisition

• Sales Conversion & Relationship Management

• Social Media Management & Digital Engagement

• Coordination & Team Collaboration

• Time Management & Follow-up Discipline

• Accountability & Result Orientation

• Analytical Thinking & Reporting Accuracy

Key Performance Indicators (KPIs)

1. Number of qualified leads generated through digital channels and prospecting activities.

2. Lead-to-opportunity and lead-to-customer conversion rates.

3. Number of sales opportunities referred to the Sales Team.

4. Number of direct sales completed.

5. Quality, responsiveness, and professionalism of customer engagement.

6. Accuracy and consistency of lead tracking, follow-up, and reporting.

7. Overall contribution to customer acquisition targets

Interested candidates are encouraged to submit their applications by October 31, 2026. To apply, please send your updated CV to vacancies@uatelecom.af

In the subject line of your email, please ensure to include the Vacancy Number and Desired Province. e.g: (UAT-VA-DS-2166-J - Kabul).

Only shortlisted candidates will be contacted for the written test or interview process.

Note: Applications will be reviewed on a rolling basis, and we encourage candidates to apply as soon as possible.