E-Top Up Project Manager

Afghan PAY is seeking an E-Top Up Project Manager who is responsible for planning, managing, and overseeing the E-Top Up project to ensure efficient operations, achievement of sales and transaction targets, and delivery of reliable services. The role involves coordinating with mobile network operators and internal departments, monitoring project performance, identifying business growth opportunities, and ensuring the achievement of company objectives within approved budgets and timelines.

1. Strategic project Management: Serve as the primary owner of the E-Top Up project, accountable for end-to-end execution, including P&L management.

2. Define project scope, KPIs, and deliverables. Escalate deviations or risks to senior leadership immediately.

3. Lead all project phases (planning, execution, monitoring, closure) with documented progress updates

4. Telecom Partners Coordination: operational alignment, attend monthly/quarterly distributor meetings convened by telecom operators to review volumes, policy updates, and operational issues.

5. Communicate telecom operator pricing changes, system upgrades, or compliance requirements to internal teams (Sales, Finance, IT) within short possible time.

6. Serve as point of contact (POC) for telecom operator inquiries or escalations (e.g., transaction blocks, settlement delays).

7. Transaction Monitoring & Issue Escalation: track daily transaction success rates and alert telecom operators of systemic issues (e.g., >5% drop-in success rates).

8. Escalate technical failures (e.g., API errors, bulk top-up failures) to the assigned IT team within 1 hour of detection, and follow up until resolution.

9. Verify settlement reports from telecom operators and reconcile discrepancies with Finance.

10. Compliance & Reporting: ensure adherence to telecom operator fraud prevention and AML policies (e.g., reporting suspicious transactions within 24 hours).

11. Submit weekly/monthly volume reports to telecom operators in their prescribed format.

12. Financial Management: prepare and manage the annual budget, with monthly cost/revenue reconciliation.

13. seeking approval of CEO/ GM prior to approving expenditures of the project.

14. Distributor Network Growth: Identify and onboard new distributors/wholesalers to expand market reach.

15. Develop incentive programs (commission tiers, bonuses) to motivate distributor performance after seeking approval of top MGM.

16. Conduct quarterly business reviews with top distributors to align on targets.

17. User Acquisition & Sales Growth: Collaborate with Marketing to execute targeted campaigns (e.g., bulk discounts) for end-user acquisition.

18. Analyze sales data to identify untapped customer segments (e.g., SMEs, independent contractors, temporary workers etc.).

19. Revenue Optimization: negotiate exclusive deals with high-potential distributors (minimum volume commitments).

20. Monitor competitor pricing/promotions and adjust strategies accordingly.

21. Compliance & Reporting: ensure 100% adherence to financial regulations (AML, PCI DSS) and telecom policies.

22. Submit weekly performance reports to top MGM (transaction volume, revenue, issues).

23. Lead weekly syncs with Sales, Finance, and IT to: resolve transaction disputes (e.g., failed top-ups) & align on telecom operator requirements.

24. Provide real-time updates to Leadership on critical issues (e.g., telecom policy changes impacting revenue).

25. Process Optimization: document and streamline recurring workflows (e.g., distributor onboarding, settlement reconciliation).

26. Propose system/tool improvements (e.g., automated reporting) to reduce manual errors.

27. Review and recommend process improvements

28. Working on sustainability or better reputation and company’s brand

29. Achieving the given target communicated from CEO and General Manager.

30. Analyzing and reporting project operation to CEO and General manager.

Looking & searching for new business opportunities and projects.

·         Bachelor’s degree in Business Administration, Management, Information Technology, Telecommunications, or a related field.

·         At least 3–5 years of relevant experience in project management, telecommunications, electronic top-up, mobile money, or digital payment services.

·         Strong knowledge of E-Top Up operations, mobile network operators (MNOs), distribution channels, and prepaid/postpaid services.

·         Proven ability to develop business strategies, achieve sales targets, and monitor project performance.

·         Excellent leadership, communication, coordination, and problem-solving skills.

·         Proficiency in Microsoft Office, reporting, data analysis, and project management tools.

·         Ability to coordinate effectively with internal departments, business partners, distributors, and agents.

·         Fluency in Dari and Pashto; proficiency in English is an advantage.

Education:

·         Bachelor’s degree in Business Administration, Management, Information Technology, Telecommunications, or a related field.

Job Location:

Kabul Afghanistan

AfghanPAY Services Company is building a community of young professionals who have the expertise and potential to excel within our business lines. We require potential candidates to submit their cover letter and CV to hr@afghan-pay.com Please include the vacancy number (AFP-TOPUP2026-012) and your field of expertise in the subject line of your email. We are committed to our nation’s future, fostering a culture of excellence, and welcoming those who share our vision

Please note: only short-listed candidates are contacted. 

Submission Email:

TO: hr@afghan-pay.com