Educational Consultancy Operation Manager & Advisor

An Operations Manager and Educational Advisor in an Educational Consultancy is responsible for overseeing the day-to-day operations of the organization, ensuring efficient service delivery, managing staff, coordinating student admission processes, and maintaining strong relationships with educational institutions. The role also involves providing professional educational advice and guidance to students, helping them identify suitable universities and academic programs, assisting with application and admission procedures, and supporting them throughout their study-abroad or educational journey to ensure a smooth, successful, and rewarding experience.

Key Responsibilities:

1. Operations Management

- Oversee and manage the day-to-day operations of the educational consultancy.

- Develop, implement, and monitor operational policies, procedures, and workflows.

- Ensure smooth coordination among departments, including admissions, student counseling, documentation, marketing, and finance.

- Set operational goals, targets, and performance standards.

- Monitor the quality and efficiency of consultancy services.

- Prepare regular operational reports for senior management.

- Identify operational challenges and implement effective solutions.

2. Student Counseling and Academic Advising

- Provide professional academic and career guidance to prospective students.

- Advise students on suitable universities, colleges, programs, and courses.

- Assess students' academic backgrounds, qualifications, interests, and career goals.

- Guide students regarding admission requirements, tuition fees, scholarships, and study opportunities.

- Advise students on international education opportunities and study destinations.

- Help students make informed decisions about their academic futures.

- Ensure students receive accurate, transparent, and timely information.

3. University Admissions and Application Management

- Coordinate university and college admission processes.

- Guide students through application procedures and admission requirements.

- Review students' academic documents and application materials.

- Ensure applications are submitted accurately and within deadlines.

- Follow up with universities regarding application status and admission decisions.

- Coordinate offer letters, conditional admissions, and enrollment procedures.

- Establish and maintain relationships with international universities and educational institutions.

4. Visa and Documentation Support

- Guide students through student visa application procedures.

- Ensure students understand the required visa documentation.

- Review application documents for accuracy and completeness.

- Coordinate with relevant embassies, visa centers, and authorized representatives where appropriate.

- Provide guidance on financial documentation, accommodation, travel arrangements, and pre-departure preparations.

- Ensure compliance with applicable immigration and visa regulations.

- Never guarantee visa approval or provide misleading information.

5. Staff Management and Supervision

- Recruit, train, supervise, and evaluate consultancy staff.

- Assign responsibilities and monitor employee performance.

- Develop staff capacity through regular training and professional development.

- Conduct team meetings and provide operational guidance.

- Promote teamwork, accountability, and professional conduct.

- Resolve internal operational issues and improve staff productivity.

6. Business Development and Strategic Planning

- Identify new business opportunities and potential education markets.

- Develop strategies to increase student enrollment and consultancy revenue.

- Build partnerships with universities, colleges, educational institutions, and relevant organizations.

- Explore new study destinations, academic programs, and scholarship opportunities.

- Develop institutional growth plans and operational strategies.

- Maintain strong relationships with students, parents, institutional partners, and stakeholders.

7. Marketing and Student Recruitment

- Oversee student recruitment and promotional activities.

- Coordinate educational seminars, workshops, exhibitions, and information sessions.

- Supervise digital marketing campaigns and social media activities.

- Develop strategies to attract prospective students.

- Monitor student inquiries, leads, conversions, and enrollment figures.

- Ensure all marketing materials and advertisements are accurate and ethical.

8. Financial and Administrative Management

- Coordinate operational budgets and expenditure.

- Monitor consultancy service fees and operational costs.

- Work with the finance department to maintain accurate financial records.

- Ensure proper documentation of payments, receipts, and student transactions.

- Monitor financial performance and operational efficiency.

- Ensure transparency and accountability in financial administration.

9. Quality Assurance and Compliance

- Ensure consultancy services meet professional and institutional standards.

- Establish procedures for handling student complaints and feedback.

- Protect students' personal and academic information.

- Ensure compliance with relevant education, business, immigration, and data protection regulations.

- Monitor the accuracy and reliability of information provided to students.

- Regularly evaluate and improve service delivery.

10. Reporting and Performance Evaluation

- Prepare monthly, quarterly, and annual operational reports.

- Monitor key performance indicators (KPIs), including:

  - Number of student inquiries.

  - Number of registered students.

  - Number of successful university admissions.

  - Student visa application outcomes.

  - Student enrollment and conversion rates.

  - Staff productivity and performance.

  - Revenue and operational expenses.

- Present progress reports and recommendations to senior management.

- Develop improvement plans based on operational performance.

11. Student Relationship and After-Sales Support

- Maintain professional relationships with students and their families.

- Provide regular updates on admission and application progress.

- Address student concerns and resolve complaints professionally.

- Support students before and after receiving admission offers.

- Coordinate pre-departure orientation and student preparation.

- Maintain communication with students studying abroad when appropriate.

12. Advisory and Leadership Responsibilities

- Advise the Managing Director or CEO on operational and strategic matters.

- Provide recommendations for improving consultancy services.

- Support management in decision-making and institutional development.

- Identify risks and recommend appropriate mitigation strategies.

- Lead organizational improvements and institutional growth initiatives.

- Represent the consultancy in meetings with universities, partners, and stakeholders.

Requirements and skills

·         Good knowledge of international education systems and study destinations.

·         Understanding of university and college admission procedures.

·         Knowledge of undergraduate and postgraduate admission requirements.

·         Familiarity with international scholarships and funding opportunities.

·         Understanding of student visa application procedures and requirements.

·         Knowledge of academic transcripts, certificates, recommendation letters, SOPs, and other admission documents.

·         Familiarity with international student recruitment processes.

·         Understanding of educational consultancy business operations.

·         Knowledge of quality assurance, organizational policies, and compliance procedures.

·         Strong leadership, team management, and staff supervision abilities.

·         Excellent planning, organizing, and coordination skills.

·         Ability to establish operational policies and procedures.

·         Strong decision-making and problem-solving skills.

·         Ability to delegate tasks and monitor staff performance.

·         Ability to manage multiple projects and meet deadlines.

·         Strong conflict resolution and negotiation skills.

Qualifications

·         Bachelor's degree in Business Administration, Management, Education, International Relations, or a related field.

·         Additional professional certifications in management, leadership, project management, or international education are desirable.

Job Location:

Kabul, Afghanistan

Education:

Bachelor's degree in Business Administration

Contact Information
Please submit your CV along with your complete Documents before closing date
Please mentioned the vacancy No in subject MGC/1001/E
Only shortlisted candidates will be called for interview.

Submission Email:

Operation.mgc@outlook.com

CC: Ceo.mgc@outlook.com