Field Officer – Mobile Money

To support the growth and performance of the Company’s Mobile Money network through effective onboarding, activation, and support of genuine Agents, Merchants, and Customers while achieving assigned KPIs and targets and maintaining required compliance standards.  

Key Duties and Responsibilities:

• Identify recruit, onboard, and activate suitable Agents, Merchants, and Customers within the assigned territory.

• Ensure accurate KYC/ onboarding documentation and follow up cases through approval and activation.

• Drive genuine transaction actively and promote Company-approved Mobile Money products and services.

• Train and support Agents and Merchants on services, transaction procedures, customer handling, KYC/AML, and fraud prevention.

• Support Agents and Merchants in maintaining adequate cash and electronic float.

• Conduct regular field visits and maintain accurate records in the Company’s CRM/reporting system.

• Work consistently toward achieving KPIs, targets, and performance standards assigned by the Company.

• Submit accurate and timely activity and performance reports to the relevant supervisor.

• Ensure compliance with company policies, operational procedures, KYC/AML, and fraud-prevention requirements.

• Report suspicious, fraudulent, duplicate, or manipulated or transaction activity immediately.

• Perform other related duties assigned by the supervisor or management based on operational requirements.

Performance & Accountability

• Performance will be evaluated based on achievement of Company-assigned KPIs and targets, quality of onboarding, genuine transaction activity, field performance, reporting accuracy, compliance, and professional conduct.

Requirements:

• Diploma or Bachelor’s degree in Business, Marketing, or related field

• 1-3 years of experience in sales, field operations, or mobile money/ fintech

Qualifications:

• Strong communication, Sales, Negotiation, and customer relationship skills.

• Ability to work effectively in the field and achieved the assigned targets.

• Basic knowledge of Mobile Money, KYC/AML, and fraud prevention.

• Good reporting and record-keeping skills.

• High level of integrity, accountability, and professionalism.

Interested and qualified candidates are requested to submit their CV to our email address before the application deadline. Please mention the job title in your email subject. Only shortlisted candidates will be contacted.

Submission Email: kbl.hr@behtar.com.af

Contact: +93711400600