IT Trainer/Consultant

Job Purpose:

The Trainer will provide day-to-day IT and graphic design support to the organization. The position will ensure that staff have reliable access to computers, printers, scanners, internet and other IT services, while also producing quality communication, branding, IEC and multimedia materials.

Key Responsibilities

1. IT Support and Systems

• Provide first-line technical support to staff for computer, software, printer, scanner, internet, Wi-Fi and other IT-related issues.
• Troubleshoot hardware, software, network and connectivity problems and coordinate with external service providers when required.
• Manage user accounts, email systems, software updates and basic system administration.
• Maintain IT equipment and asset records and keep track of repairs, maintenance and replacements.
• Provide guidance to staff on the safe and effective use of IT systems and equipment.

2. Backup, Data Security and Maintenance

• Develop and maintain a reliable backup system for important organizational and projects data.
• Conduct regular backups and periodically test data recovery to ensure information can be restored when needed.
• Maintain appropriate access controls and support data protection and information security.
• Recommend improvements to data storage, backup, equipment and IT systems.

3.  Branding

• Develop and maintain the organization's branding system, including templates, logos, colors, fonts and other visual identity materials.
• Design brochures, flyers, posters, banners, infographics, certificates, presentations, reports, social media graphics and other communication materials.
• Develop IEC and visibility materials for project, awareness sessions, trainings and community engagement.
• Ensure all materials are consistent with organizational branding and, where applicable, donor requirements.
• Coordinate with printing and other vendors when required and review final products before printing.
• Perform any other relevant duties assigned by the supervisor.

Required Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Graphic Design, Communications or a related field.
• At least 3 years of relevant experience in IT support, graphic design, communications or a combined role.
• Experience working with an NGO or humanitarian organization is an advantage.
• Good knowledge of computer hardware, software, networks, internet troubleshooting and data backup.
• Good knowledge of graphic design software such as Adobe Photoshop, Illustrator, Premier and/or InDesign.
• Experience in photography, video editing and digital content production.
• Good working knowledge of Microsoft Office, particularly PowerPoint.
• Strong organizational, communication and problem-solving skills.
• Fluency in English and good knowledge of Dari and/or Pashto.

Nai Qala Association (NQA) is an equal-opportunity employer committed to transparent, open, fair, and merit-based recruitment.

NQA maintains a zero-tolerance policy towards protection on sexual exploitation, abuse, and harassment (PSEAH), abuse of authority, discrimination, and all other forms of misconduct. The organization is firmly committed to safeguarding and protecting children and adults at risk. Successful candidates will be required to comply fully with all applicable NQA policies, procedures, codes of conduct, and safeguarding standards. Any offer of employment will be conditional upon the satisfactory completion of reference and background checks.  

Applicants must not attempt to influence the recruitment process through inappropriate contact, lobbying or interference. Such conduct, or repeated inappropriate follow-up, may result in disqualification.

Qualified applicants who are exactly suitable with the above criteria are requested to send their applications + CVs through this link: 

Link: https://forms.gle/qY5gNTLSeXRphDPPA