Senior. Housekeeping Supervisor

Job summary:

A Housekeeping Sr, Supervisor is responsible for leading, training, and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability...

MAIN DUTIES AND RESPONSIBILITES:

•          To report for duty punctually wearing the correct uniform and nametag at all times
•          To provide a courteous and professional service at all times
•          To maintain a high standard of personal appearance and hygiene at all times.
•          To maintain a high standard of room cleanliness to the standard required by the hotel
•     To nsure that the hotel's standards of cleanliness and set-ups are maintained in theassigned rooms
• \         To collect the section key and room assigned report from the Housekeeping Office
•          To ensure that all Guest supplies and linen are available on trolleys for assigned rooms
•          To check all mini bars and send the charges to the Front Desk
•          To clean each room and bathroom thoroughly, make the necessary arrangement in Guest rooms, and replenish Guest supplies

OPERATIONAL:

•          To ensure through effective supervision the smooth operation of your designated area and that all tasks are carried out with the utmost efficiency and courtesy, as per the departmental operations manual.
•          To maintain a composed atmosphere in all areas, never giving the impression that there is a problem
•          To ensure an efficient method of communicating with all departments is maintain inked, with particular emphasis on Front Office, Engineering and the Security department
•          To liase with the Engineering department ensuring guest room maintenance is completed in a timely basis, reporting any delays to the Housekeeping Manager for follow up

·         To liase with the Front Office on anticipated guest movement, room assignment s and VIP arrivals and departure etc.

·         To assist subordinates during peak periods

·         To be fully conversant with the department l and hotel emergency procedures

·         To assign rooms to the Housekeeping Attendants (for cleaning) on a daily basis

·         To ensure vacant rooms, once cleaned, are checked as per the departmental standards of

·         Performance

·         To inspect on a regular basis all public, emergency and services areas

·         To ensure departmental par stocks of Linen, Guest and Cleaning supplies are maintained in all floor pantries

·         To ensure the cleanliness and maintenance of all housekeeping equipment, and schedule necessary preventive maintenance in line with departmental activity schedule

·         To ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests Needs/Requests

·         To ensure the "turndown service" offered to guests is completed inline with departmental standards of performance

·         To assign responsibilities to subordinates and check their work performance

·         To supervise and coordinate the cleaning of the hotel lobby, restaurants, offices, public areas and back of the house, in line with the departmental standards of performance

·         To control the consumption of cleaning materials and to ensure the correct storage of all such

Materials

·         To ensure all lost and found items are sent to the housekeeping office for safekeeping

·         To oversee the maintenance of plants and report any damage to the Housekeeping Manager

·         To supervise the checking of clean linen and uniforms from and to the Laundry department

·         To ensure the proper storage of uniforms and linen for efficient distribution.

·         To ensure condemned/lost linen and uniforms are recorded accurately as per the departmental standards of performance

ADMINISTRATIVE:

•         To ensure that all departmental reports and correspondence are completed punctually and

Accurately

•          To ensure work schedules are posted on time and timesheets forwarded to HR/Security processing, as per the department operations manual

·         To ensure any special projects/assignments within housekeeping department are completed to the highest standard attainable and within the time frame specified

·         To prepare and  forward  all  "Guest  Room  Inspection reports" to  the  housekeeping office for reconciliation

·         To prepare and forward to the housekeeping office all lost and found items after completing the

Appropriate documentation, as per departmental standards of performance

•          To prepare and forward a daily report on losses and breakages to the housekeeping office for Reconciliation

•         To ensure all items borrowed to guest from the housekeeping department are logged in Accordance with departmental procedure

•          To prepare all repair orders and distribute to the Engineering department for follow up, in line with Departmental procedure

•          To ensure a monthly linen stock take is completed in line with departmental procedure and Forwarded to the housekeeping manger

GENERAL:

·         To conduct on-job-training for all housekeeping employees, as well as preparing the appropriate records for such training.

•          To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development

·         To ensure that all employees report for duty punctually always wearing the correct uniform/attire and nametag

·         To ensure all employees maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards

·         To ensure that all employees are treated fairly and consistent ly as outlined in their terms and conditions of employment, local legislation, and hotel/company policies and procedures

·         implement disciplinary proceedings against employees of the department when it is deemed necessary to do so , ensuring the union representative is informed of all such occurrences and that all occurrences are documented in detail

Experience:

·         Two to three years of housekeeping experience, preferably in a hotel of similar size and complexity and including supervisory experience or training.

·         Previous supervisory responsibility preferred

·         Fluent in reading, writing, and speaking Dari, Pashto

·          Excellent English language skills (Reading, Writing, Speaking)

·         Able to work independently

•            Computer literate (proficient with MS office Package

QUALIFICATIONS:

• High school diploma and bachelor’s degree will be preferred.
• Minimum 3 to 5 years relevant experience.
• Previous hotel related experience highly preferred.
• Computer skills proficient in Microsoft office and other necessary programs.
• Fluency in languages e.g., English, Dari and Pashto

Please submit your CV along with cover letter, with three references of your previous job email. Also, must include the job title & Vacancy Number in the subject line (Senior. Houskeepong Supervisor VN# KGH-0026) of your email in response to this job announcement, otherwise your application is not considered for the role..

Note: Only short-listed candidates whose applications conform to the criteria above will be contacted for an interview.