Customer Support Officer

The Customer Support Officer is responsible for providing professional, responsive, and high-quality support to customers, handling inquiries, resolving issues, and ensuring a positive customer experience. The role requires excellent communication skills and the ability to support customers in a multilingual environment.

·         Key Duties and Responsibilities: Respond professionally and promptly to customer inquiries through phone, chat, email, and other support channels.

·         Provide clear information about Behtar Group’s products and services.

·         Understand customer needs, handle complaints, and resolve issues effectively.

·         Follow up on customer requests and ensure timely resolution.

·         Maintain accurate records of customer interactions and support cases.

·         Coordinate with relevant departments to resolve technical or service-related issues.

·         Maintain a professional, respectful, and customer-focused approach at all times.

·         Support customer engagement and contribute to customer satisfaction and retention.

Requirements:

• Diploma or Bachelor’ s degree in Business, Marketing, or related field

• 1-3 years of experience in customer service/ customer support, client relations or related field.

Qualifications:

• Female candidate with excellent professional communication skills.

• Highly proficient in English, Arabic, and Russian, fluency in Dari, Pashto is an advantage.

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Confident, Patient, Polite, and professional when dealing with customers.

• Good computer, internet, email, and customer-support system skills.

• Ability to work under pressure and handle multiple customer requests.

• Honest, responsible, dedicated, and committed to Behtar Group’s values.

Job Location: Kabul

• Education: Diploma or Bachelor’ s degree in Business,Marketing, or related field

Interested and qualified candidates are requested to submit their CV to our email address before the application deadline. Please mention the job title in your email subject. Only shortlisted candidates will be contacted.

Submission Email: kbl.hr@behtar.com.af