Presenter & Call Center Officer

Kaisha Hospital is seeking a confident, well-spoken, professional female Presenter & Call Center Officer. On-camera presentation is a core part of this position. The selected candidate will appear in reels, stories, service-introduction videos, educational content, interviews, and other media productions prepared by the hospital. When no content recording is scheduled, she will support the Call Center by responding to patients, handling assigned calls, explaining services, and recording communication details in the hospital systems. The daily balance between presenting and call-center duties will be determined according to operational needs.

• Appear regularly and professionally on camera for the hospital’s video content.

• Present educational reels, service-introduction videos, promotional content, stories, doctor interviews, and other approved media content.

• Deliver scripts prepared by the Marketing Team naturally, clearly, and confidently.

• Maintain clear pronunciation, appropriate tone, good voice control, and professional communication with the audience.

• Present content fluently in Dari and Pashto.

• Participate in rehearsals and repeated takes when necessary to achieve a professional final result.

• Maintain a neat, professional appearance appropriate for a healthcare environment and on-camera presentation.

• Coordinate with the Marketing Team, doctors, and relevant departments during content preparation and recording.

• Follow hospital policies regarding patient privacy, medical information, consent, and publication of content.

• Participate in content recording during official working hours according to the schedule set by the organization.

Key Responsibilities - Call Center

• Answer patient and client calls politely, professionally, and in a timely manner.

• Make assigned outbound calls to patients or prospective clients when requested by the responsible supervisor.

• Provide accurate initial information about hospital services and guide callers to the appropriate service or department.

• Understand the caller’s needs, explain relevant services clearly, and encourage interested clients to book an appointment or visit the hospital.

• Use professional sales and persuasion skills without giving misleading information, unrealistic promises, or unauthorized medical advice.

• Record caller information, contact results, and relevant notes accurately in Microsoft Excel, WhatsApp Business, Meta Inbox, CRM, or the organization’s database.

• Refer medical questions, complaints, or matters outside her authority to the responsible doctor or department.

• Maintain confidentiality of patient information and follow the hospital’s internal communication and data-handling procedures.

Job Requirements

• This position is open to female candidates only.

• Minimum high school graduation; education in Journalism, Communications, Marketing, or a related field is preferred.

• Previous experience in presenting, broadcasting, media, content creation, or on-camera work is preferred.

• Previous call-center experience is not mandatory; candidates with strong communication ability and willingness to learn may apply.

• Strong speaking and presentation skills in both Dari and Pashto.

• Confidence in front of the camera and ability to deliver prepared scripts naturally and clearly.

• Neat and professional appearance and behavior appropriate for a hospital environment.

• Strong communication, sales, and persuasion skills with the ability to interact respectfully with different types of clients.

• Ability to use Microsoft Excel, WhatsApp Business, Meta Inbox, CRM/database systems, or the ability to learn these systems quickly.

• Responsible, punctual, organized, energetic, cooperative, and able to work effectively in a dynamic environment.

Required Skills

On-Camera Presentation • Clear Speaking • Dari • Pashto • Customer Service • Call Center Communication • Sales & Persuasion • Microsoft Excel • WhatsApp Business • Meta Inbox • CRM / Database • Data Entry • Teamwork • Confidentiality • Time Management

Optional Video Sample

Applicants may optionally submit a short sample video demonstrating previous presenting, speaking, or on-camera experience. Shortlisted candidates may also be asked to complete a brief on-camera presentation test during the interview process.

Note

This vacancy is exclusively for female candidates. Professional on-camera presence, clear communication, and the ability to engage and persuade clients professionally are important selection criteria for this position.

Qualified and interested female candidates are requested to submit their updated CV to: Email: samimafzali51@gmail.com Email Subject: Presenter & Call Center Officer - Your Full Name For more information: 0793333353 Only shortlisted candidates will be contacted for the next stage of the recruitment process.