The IT Helpdesk Officer

 The IT Helpdesk Officer provides first- and mid-level technical support across all IT systems, including networking, infrastructure, servers, firewalls, and security devices. The role also involves assisting customer support teams, coordinating with development teams, and ensuring all IT operations align with EMI standards and compliance requirements.

• Troubleshoot and resolve issues related to hardware, software, networking, servers, and firewalls.

• Monitor system performance and escalate critical issues to the IT Manager or relevant technical teams.

• Support EMI systems, CMS, mobile apps, attendance devices, and internal tools.

• Coordinate with development teams to report bugs, test features, and support production rollouts.

• Maintain documentation for incidents, configurations, and changes according to EMI standards.

• Assist in onboarding/offboarding processes (account creation, access provisioning, device setup).

• Prepare daily/weekly IT support reports for the IT Manager.

• Execute other duties assigned by the IT Manager in accordance with company policies and objectives

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.

• 2–4 years of experience in IT helpdesk or technical support roles.

Strong knowledge of:

• Networking (LAN/WAN, VLAN, routing, switching)

• Infrastructure systems (servers, virtualization, storage)

• Firewalls and security devices

• Windows OS, Linux basics, Active Directory
  

• Experience supporting financial or EMI systems (preferred).

• Ability to diagnose and resolve technical issues efficiently.

• Familiarity with IT security standards, data protection, and compliance requirements.

• Strong documentation and reporting abilities.

• Good communication skills (English/Dari/Pashto).

• Ability to work under pressure and manage multiple tasks.

• Customer‑focused mindset and strong problem‑solving skills.

AfghanPAY Services Company is building a community of young professionals who have the expertise and potential to excel within our business lines. We require potential candidates to submit their cover letter and CV to hr@asan-pay.af Please include the vacancy number (ASANPAY-2026-002) and your field of expertise in the subject line of your email. We are committed to our nation’s future, fostering a culture of excellence, and welcoming those who share our vision

Please note: only short-listed candidates are contacted. 

Submission Email:

TO: hr@asan-pay.af