Coordinator – CVM Reporting

The Coordinator – CVM Reporting is responsible for developing, managing, and analyzing customer performance reports to support Customer Value Management (CVM) initiatives. The role provides data-driven insights on customer acquisition, retention, churn, usage, revenue, and campaign performance to enable informed decision-making and maximize customer lifetime value.

CVM Reporting & Analytics

• Develop and maintain regular CVM dashboards and performance reports.

• Monitor key customer metrics including subscriber growth, churn, retention, ARPU, and customer lifetime value.

• Ensure timely and accurate reporting for management and stakeholders.

• Automate recurring reports to improve efficiency and accuracy.

Campaign Performance Analysis

• Track and analyze the effectiveness of CVM campaigns.

• Measure campaign response rates, conversions, revenue uplift, and ROI.

• Identify trends and provide recommendations to improve campaign performance.

• Support post-campaign evaluations and business reviews.

Customer Segmentation Reporting

• Prepare reports on customer segments based on value, behavior, usage, and demographics.

• Monitor segment profitability and growth performance.

• Support targeted marketing initiatives through detailed customer analysis.

• Identify new segmentation opportunities for revenue enhancement.

Churn & Retention Analysis

• Monitor churn trends and identify key drivers of customer attrition.

• Generate retention performance reports and dashboards.

• Support the development of predictive churn models.

• Provide actionable insights to improve customer retention.

Revenue & Usage Analysis

• Analyze voice, data, SMS, digital services, and bundle performance.

• Monitor usage behavior across customer segments.

• Support revenue optimization initiatives through customer analytics.

• Identify opportunities for upselling and cross-selling.

Dashboard Development

• Design and maintain interactive dashboards using Power BI, Tableau, or similar tools.

• Improve accessibility and visualization of commercial performance data.

• Provide self-service reporting solutions for business users.

• Ensure dashboard data accuracy and consistency.

Data Quality & Governance

• Validate reports and ensure data accuracy across sources.

• Coordinate with BI, Data Warehouse, IT, and Commercial teams.

• Investigate discrepancies and recommend corrective actions.

• Maintain reporting standards and documentation.

Stakeholder Management

• Collaborate with CVM, Marketing, Product, Sales, Finance, and BI teams.

• Translate business requirements into reporting solutions.

• Present analytical findings and recommendations to management.

• Support commercial planning and forecasting activities.

Education

• Bachelor's Degree in Statistics, Economics, Business Administration, Mathematics, Data Science, Information Systems, Computer Science, Telecommunications, or a related field.

Experience

• Minimum 4-6 years of experience in Reporting, Business Intelligence, Data Analytics, CVM, or Commercial Analytics.

• Experience in the telecommunications industry is highly preferred.

Technical Skills

·         Advanced SQL

·         Power BI, Tableau, Qlik Sense, or similar BI tools

·         Advanced Microsoft Excel

·         Data visualization and dashboard development

·         Data analysis and performance reporting

·         Telecom customer and revenue analytics

·         Data warehousing concepts

·         Forecasting and trend analysis

·         KPI development and monitoring

Core Competencies

·         Analytical thinking

·         Attention to detail

·         Problem-solving

·         Business acumen

·         Customer-centric mindset

·         Reporting and presentation skills

·         Stakeholder management

·         Planning and organization

·         Results orientation

• Continuous improvement mindset

Interested Afghan Nationals can send their applications and resumes (with three valid references) by Oct 10, 2026.

Please mention the name of the position and the reference # you are applying for in your email subject line.

Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.

Only shortlisted candidates will be contacted for the interview(s).

Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.