Specialist – Digital Services

The Specialist – Digital Services is responsible for managing and growing the company's digital products and services portfolio, driving customer adoption, enhancing user experience, and supporting revenue growth through innovative digital solutions. The role oversees the implementation, monitoring, and optimization of digital services, while coordinating with internal and external stakeholders to ensure successful service delivery.

Digital Service Management

·         Manage the lifecycle of digital products and services from launch to optimization.

·         Monitor the performance of digital services and recommend improvement initiatives.

·         Ensure digital offerings remain competitive and aligned with market trends.

·         Support the development and execution of the digital services roadmap.

Product Development & Innovation

·         Identify opportunities for new digital products and value-added services.

·         Work with technology, IT, and commercial teams to launch innovative solutions.

·         Conduct market research and competitor analysis to identify growth opportunities.

·         Develop business cases and service enhancement recommendations.

Revenue & Performance Management

·         Monitor digital service revenue, usage, and customer adoption trends.

·         Track key performance indicators (KPIs) and prepare regular performance reports.

·         Recommend actions to improve customer acquisition, engagement, and retention.

·         Support revenue growth initiatives through digital channels.

Partnership Management

·         Coordinate with content providers, fintech partners, aggregators, and third-party vendors.

·         Manage service-level agreements (SLAs) and vendor performance.

·         Support negotiations and implementation of new partnerships.

·         Ensure successful integration and operation of partner services.

Customer Experience

·         Monitor customer feedback and service quality indicators.

·         Collaborate with Customer Care teams to address service issues.

·         Drive initiatives to improve customer satisfaction and digital adoption.

·         Ensure a seamless digital customer journey across all touchpoints.

Marketing & Campaign Support

·         Coordinate with Marketing and CVM teams on promotional campaigns.

·         Support digital product launches and customer awareness initiatives.

·         Develop communication materials and product documentation.

·         Evaluate campaign effectiveness and provide improvement recommendations.

Reporting & Analytics

·         Prepare weekly and monthly performance reports for management.

·         Analyze customer behavior, product performance, and usage patterns.

·         Provide actionable insights to support strategic decision-making.

·         Maintain accurate records of service performance and revenue tracking.

Compliance & Governance

·         Ensure compliance with regulatory requirements and company policies.

·         Monitor service operations and identify potential risks.

Support audit and governance activities related to digital services.

Education

• Bachelor’s degree in Business Administration, Marketing, Telecommunications, Information Technology, Computer Science, or a related field.

Experience

• Minimum 4-6 years of experience in Digital Services, Product Management, VAS, Mobile Financial Services, Digital Marketing, or Telecommunications.

• Experience in telecom digital products and value-added services is highly preferred.

Technical Skills

• Knowledge of digital products, VAS, OTT services, mobile content, and fintech solutions.

• Understanding of telecom business models and customer lifecycle management.

• Strong analytical and reporting skills.

• Experience with Power BI, Excel, or business analytics tools.

• Knowledge of digital platforms and mobile applications.

Core Competencies

• Product management

• Commercial acumen

• Strategic thinking

• Innovation and creativity

• Data analysis

• Project management

• Stakeholder management

• Negotiation skills

• Communication and presentation skills

• Problem-solving

Interested Afghan Nationals can send their applications and resumes (with three valid references) by Oct 15, 2026.

Please mention the name of the position and the reference # you are applying for in your email subject line.

Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.

Only shortlisted candidates will be contacted for the interview(s).

Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.